Return & Refund Policy
At R Kanika, we prioritize quality craftsmanship and customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.
By placing an order on our website, you agree to the terms mentioned below.
1. Eligibility for Returns
Returns are accepted under the following conditions:
The return request is raised within 7 days of delivery.
The product is unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and invoices are intact.
The item is not damaged, altered, or customized after delivery.
Products that do not meet these criteria may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or made-to-order products
Altered or tailored products
Items purchased during clearance or special sale events (unless damaged or defective)
Products returned without original packaging or tags
3. Return Process
To initiate a return:
Email us at supoort@rkanika.com within 7 days of receiving the order.
Include your order number, product details, and reason for return.
Our support team will review your request and provide further instructions.
Returns sent without prior approval may not be accepted.
4. Reverse Pickup
Reverse pickup may be arranged based on service availability in your location.
If reverse pickup is unavailable, customers may be required to self-ship the product to the address provided by our support team.
Customers are advised to use a reliable courier service and share tracking details.
Return shipping charges may be applicable unless the product received is damaged or incorrect.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Notify us within 48 hours of delivery.
Share clear images and your order number for verification.
After review, we will arrange replacement or process a refund as applicable.
6. Refund Policy
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refund processing may take 5–10 business days, depending on the payment provider.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
7. Exchange Policy
Exchanges are subject to product availability. If the requested size or design is unavailable, a refund will be processed as per policy.
8. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, orders cannot be cancelled and must follow the return process.
Refund for cancelled orders will be processed to the original payment method within the standard processing timeline.
9. Important Notes
Slight color variations due to photography lighting or screen resolution are not considered defects.
Products showing signs of wear, perfume, stains, or damage will not qualify for return.
R Kanika reserves the right to refuse returns that do not meet the stated conditions.
10. Contact Information
For return or refund assistance, contact:
R Kanika
Email: supoort@rkanika.com
Phone: +91 9915 711 194
We are committed to maintaining transparent policies and ensuring a fair resolution process for our customers.